Shipping policy

Shipping will be via the Fastway, Couriers Please or Anonymous Wine courier
service, depending on your location.


The above delivery service includes tracking and limited liability cover up to $1,500. We do not ship to post office boxes.

International orders


Please email us if you are located outside of Australia and you would like to place an order for Items.
In the event that we ship to any location outside of Australia, then:
- you may be required to pay sales tax, duty and/or customs charges; and
- all taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. City Wine Shop is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.


Delivery Timeframes

We cannot guarantee delivery times. However, you should receive your delivery
within the following timeframes:
- Metropolitan areas – between 2 and 5 business days; and
- Regional areas – between 4 and 7 business days.

However, there may be times where shipping will take a little longer. We will notify you if this is to be the case. If you have not received ordered Items within our designated timeframes, please email us your full name and order number and we will investigate on your behalf.