Refund policy

We are very confident in the quality of our wines. If for any reason you feel the quality is not up to standard, we ask that you take the following steps to enable a refund:

  1. Notify us within 30 days of your delivery that you would like a refund. Any feedback during this time would be appreciated.
  2. We’ll send you a return shipping label and you can book in a pick-up address and time that suits you.
  3. Upon inspection of the goods returned, if they are in the same condition as to how they were sent*, we will issue a refund to you.

*’Same condition to how they were sent’ simply means – no damaged labels, wine must have been stored in appropriate temperature conditions (not in a freezer or in direct sunlight or in damp conditions). The shipment is to be sent back in the original box and include the empty bottle of wine you have consumed to ensure the package is shipped safely.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If for some reason the wine was delivered to you damaged, simply take a photo of the stock and we will send a replacement. 


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (food).

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.